Privacy policy
Last updated: 28 October 2026
1. Scope
This Privacy and Confidentiality Policy explains how Female Astrology handles personal information when you browse femaleastrology.com, use an account, buy or read digital horoscopes, manage a Monthly subscription or contact Support. It covers information for which we determine the purposes and means of processing. A provider may also process information independently under its own privacy notice.
This Policy is a privacy notice, not a request for blanket consent. Visiting the website, accepting our Terms or making a purchase does not, by itself, provide consent to marketing, optional technologies or another activity requiring separate consent. Mandatory privacy rights remain unaffected.
2. Controller and Contact Information
The controller is Individual Entrepreneur VIKTORIA KNISHI, registered in Georgia and trading as Female Astrology, identification number 61001087426. Legal address: Georgia, Adigeni Region, Village Varkhani, 7-th Street, N7. Email: contact@femaleastrology.com. Telephone: +995 574 218 500.
3. Information and Sources
Account information includes your email address, name where provided, account status and information used by the account platform for authentication and recovery. We obtain it from you and from the platform operating your account.
Purchase and access records include your account and order identifiers, selected product and primary zodiac sign, relevant month or purchased Yearly edition, amount and currency, payment status, subscription and cancellation status, paid-through dates, access grants, refunds, reversals and disputes. They also include the contractual versions and relevant requests, consents and acknowledgments recorded for your purchase. These records come from you and the store, subscription and payment systems.
Store-interaction records include products added to a cart and started checkouts, associated product and variant information, prices, quantities, selected zodiac signs and reading periods, timestamps, language settings and customer or technical identifiers. A cart or started-checkout event does not, by itself, establish that a purchase was completed.
Payment-related information may include billing and payer names, contact details and addresses, transaction identifiers and status, and masked payment details supplied by the enabled provider. Customer and billing address records can include address coordinates where supplied by the store or payment process. The exact information depends on the method used. We distinguish information received by the provider from information made available to us. Section 6 explains payment credentials.
Support information includes your email, message, name if supplied and other information reasonably needed to resolve the request. Please do not send unnecessary sensitive information. Our ready-made horoscopes do not require your date, time or place of birth, a personal birth chart or information about your health or intimate life.
Technical information may include IP addresses, browser and device information, session and other online identifiers, referral and landing-page information, and security or error events generated when you use the store. Approximate location may be derived from IP addresses. Information can include hashed identifiers; a record remains personal information where it can still be linked to a person or customer profile. Cookies and similar technologies are addressed in Section 14.
4. Purposes and Legal Grounds
Account and purchased access. We use account, order and entitlement information to create and maintain your account, supply the purchased sign and edition, preserve valid archive access and handle account recovery. The basis is taking steps at your request before a contract and performing that contract, to the extent the processing is necessary for those purposes.
Payments and subscriptions. We use transaction and subscription records to process orders, administer authorised recurring payments, identify paid periods, handle cancellations, reconcile charges and resolve billing errors, refunds and disputes. Contract performance applies where necessary to fulfil the purchase; applicable legal obligations and the legitimate interests described below apply to required records and claims.
Service communications and Support. We use contact and relevant transaction information to send purchase confirmations and contractual records, subscription and cancellation notices, security messages and replies to you. The basis is contract performance where necessary for a purchase, legal obligations where required, or our legitimate interest in responding to other enquiries.
Records and legal duties. We keep information required by applicable tax, accounting, consumer, privacy and other legal requirements on the basis of those obligations.
Security and legal claims. Where permitted by applicable law, our legitimate interests are protecting accounts and transactions, preventing fraud and duplicate charges, maintaining reliable operation and establishing, exercising or defending legal claims. We assess necessity and balance those interests against your rights, including additional protection where children are concerned. We do not rely on this ground where the law requires consent or another basis.
Optional marketing and analytics. Our connected tools hold customer, consent-status, transaction and store-interaction records to support planned promotional communications and analysis of how our store is used. A record being held or synchronised does not, by itself, authorise promotional messages or optional tracking. We distinguish information necessary to administer a purchase from optional marketing and behavioural analytics. Where consent is required for a specific optional activity, we obtain it separately, identify its purpose and explain how to withdraw it. The distinct consent or request relating to early digital supply and statutory withdrawal is not permission to use your data for unrelated marketing.
5. Required and Optional Information
An account email is necessary to create and operate your account. The information necessary to process an order and payment is required when you purchase. Without necessary information, the relevant account, payment or access function may not work. A billing address requested for payment is not a delivery address for physical goods.
On our Support form, Email and Message are required to send and answer your request; Name is optional. Providing a name there is not a condition of exercising a privacy right. Additional verification may be necessary for a sensitive request as explained in Section 11. Optional marketing or tracking consent is not a condition of buying a horoscope.
6. Payment Providers
Payments are processed through Shopify and the payment provider enabled and displayed for your transaction. Payment credentials are entered through that checkout or provider process. We do not independently store full card numbers, card security codes or online-banking credentials, and we do not request passwords, banking codes or full card credentials through Support or email.
The provider and relevant financial institutions process information needed for payment, authentication, fraud prevention, refunds, disputes and their legal duties. They may act as independent controllers for their own purposes. We use information made available to us only for a lawful purpose described in this Policy. Our Payment Policy and Transaction Security Policy provide related information.
A purchase is linked to the Female Astrology account used for the order even if the payer email differs. We use your account email for our purchase confirmation; the provider may use its own registered email for a separate receipt.
7. Shopify and Other Recipients
Our store is hosted by Shopify, which processes personal information when you visit or make purchases. Shopify provides store services on our behalf and also processes information for certain services under its own privacy terms. Shopify Network Intelligence is enabled. It uses information about interactions with our store together with information from interactions with other merchants and Shopify to provide enhanced services, which can include personalisation, service improvement and advertising-related features. This involves sharing information with Shopify and relevant third-party service providers, which may process it in other countries.
Shopify Consumer Privacy Policy
Our current Monthly subscription setup includes Appstle. Where it processes customer information for us, it supports recurring-order administration and subscription notifications.
Klaviyo is connected to Shopify for customer-data synchronisation and to support planned promotional email communications and analysis of store interactions. The integration receives customer and consent-status information, order and checkout records and cart events, together with related product, address, technical and identifier information described in Section 3. Records can be synchronised without a promotional-email subscription; this does not provide permission for marketing or optional tracking without any consent required by applicable law. Where Klaviyo processes customer information on our behalf, that processing is subject to its Data Processing Agreement.
Klaviyo Data Processing Agreement
We use Cart Lock, supplied by KlinKode, to apply cart and checkout-validation rules, including a temporary restriction on new purchases before sales are reopened. Its granted permissions include access to store, customer and validation information. Where KlinKode processes customer information for us, it does so to provide the checkout-validation service on our behalf. Its Cart Lock Privacy Policy explains the provider's practices.
Support messages sent to contact@femaleastrology.com are currently handled by the business owner using Gmail. Google's email service processes those messages and the information included in them.
Appstle Subscription Privacy Policy
Other relevant recipient categories are providers of email delivery and Support systems, authorised technical support, professional advisers where needed, and public authorities where disclosure is legally required. Access is limited to the relevant lawful purpose. Any consent or opt-out required for optional analytics, advertising or other features applies separately from acceptance of our Terms.
8. Confidentiality and Security
We use technical and organisational safeguards appropriate to the risks, including restricting access to authorised purposes. Providers processing information on our behalf must be subject to appropriate contractual and confidentiality arrangements. No online system can be guaranteed completely secure; this does not remove our legal obligations. Our Transaction Security Policy explains payment security and incident handling.
9. International Processing and Transfers
We operate from Georgia and use international technology and payment services. Information may therefore be processed outside your country, where privacy laws may differ. International transfers must meet the requirements of the law applicable to the particular transfer, including any required safeguards or authorisation. Using the website is not blanket consent to international transfers. You may ask us about recipient countries, the applicable safeguards and how to obtain relevant information or a copy, subject to lawful protection of confidential information.
10. Retention
Account and entitlement information is kept while needed to operate your account and provide purchased content and valid archive access under our Terms. Cancelling Monthly does not, by itself, delete the account or previously valid access records. We do not promise lifetime hosting or indefinite retention of all account information.
Order, payment, accepted contractual versions and relevant authorisation records are retained for the applicable legal recordkeeping periods and for as long as necessary to resolve or defend a relevant transaction or claim. These periods depend on the type of record, the legal duty and the applicable claim or dispute period; an unrelated later purchase does not automatically justify keeping every older record indefinitely.
Support correspondence is retained while needed to handle the request and any resulting follow-up or dispute. Security and diagnostic records are retained only for the period necessary for the security or troubleshooting purpose, extended where a specific incident, investigation or legal requirement justifies it. Cookie and similar-technology durations depend on the particular technology and purpose.
When information is no longer needed and no lawful retention ground remains, we delete it or anonymise it. Information retained in restricted backups or for a legal duty remains protected and is not reused for unrelated purposes. You may request information about the retention criteria applicable to your records.
We address privacy requests across the relevant connected systems. Deleting a record in one platform does not necessarily delete its copies in another. Marketing suppression and consent records may need to be retained to honour your choices and meet the recordkeeping requirements in Section 13; they are not permission to resume marketing.
11. Your Rights and Requests
Subject to the law applicable to the processing, you may request confirmation and information about processing, access and a copy, correction, erasure, restriction or blocking, and portability where available. You may withdraw consent for processing based on consent without affecting the lawfulness of earlier processing. Rights may have lawful exceptions, including the retention of records required by law or necessary for legal claims.
Right to object. Where we rely on legitimate interests, you may object on grounds relating to your particular situation as provided by applicable law. We then stop the affected processing unless that law permits it to continue. You may object to direct marketing at any time; we do not continue such marketing merely because we consider it useful to our business.
Send requests to contact@femaleastrology.com or contact us using the details in Section 17. Explain what you need and provide enough information to identify your account or the relevant data. No special form or legal wording is required, and these contact options do not exclude another legally valid way to make a request. We may reasonably verify identity or authority before disclosing data or making sensitive changes, without routinely requesting unnecessary identity documents or payment credentials.
We handle requests without undue delay and within the deadline applicable to the particular right. Information and access requests under Georgian law are generally handled within 10 working days, with an extension only where lawfully available; some other rights have shorter deadlines. Where EU or UK data-protection rules apply, requests are normally handled within one month, subject to the applicable timing rules and permitted extensions. We explain any refusal or extension and available complaint rights as required by law.
You may complain to a competent data-protection authority without contacting us first. In Georgia, the competent authority is the State Audit Office. Where applicable, you may also complain to the relevant EEA supervisory authority or the UK Information Commissioner. Your right to seek a judicial remedy remains unaffected.
12. Account Changes and Closure
Contact Support to request a change to your account email or recover access. We use reasonable verification before a sensitive change; do not send passwords, one-time authentication codes or banking credentials to us.
A request to erase personal information is not the same as ordinary Monthly cancellation, and cancellation is not automatic erasure. If you ask to close your account, we explain the effect on purchased access, stop affected future renewals as provided in our Terms and handle any lawful retention. We do not require you to keep receiving marketing or retain unnecessary data to exercise a right. A request concerning one purchase does not automatically erase unrelated valid purchases.
13. Service Messages and Marketing
Purchase confirmations, subscription and cancellation information, access recovery, security notices and replies to Support are service communications. They are distinct from promotional messages. A marketing opt-out does not stop messages necessary to administer an existing purchase or meet a legal obligation.
A customer profile, order record or tracked store interaction is not, by itself, a subscription to promotional email. Customer and transaction information can be held in the connected systems described in Section 7 without permission to send promotional messages.
We plan promotional emails about our products and offers. We will send them only after you separately opt in. You may withdraw consent at any time through the unsubscribe option in a message or by contacting us, free of charge. We stop processing for direct marketing without undue delay, within any shorter applicable deadline and in any event no later than seven working days after receiving your withdrawal. We retain evidence of consent and withdrawal for the marketing period and one year after it ends, as required by Georgian law.
14. Cookies and Similar Technologies
The store uses the session and related functionality needed for features such as sign-in, security and checkout. Disabling necessary functionality can prevent those features from working. Browser settings can help control storage, but are not a substitute for choices that applicable law requires us to provide.
Shopify and the connected Klaviyo integration also process information about store interactions, including cart activity. Such information can be associated with a customer profile when identifying information is available. Some information is transmitted through integrations rather than solely through a separately visible browser cookie. These interaction records are distinct from information needed to administer an order or existing subscription.
Optional analytics, advertising and similar technologies are subject to the applicable information and privacy-choice requirements. Where applicable law requires consent, those technologies must not be used until the required consent is obtained. Where a lawful exception applies, we meet its information and choice requirements. You may accept, reject, change or withdraw optional consent through the privacy controls available on the store, or contact us for assistance, without affecting the lawfulness of earlier processing. Withdrawing optional consent does not cancel a purchase or subscription, and it does not automatically erase records that must lawfully be retained.
Where applicable law provides a right to opt out of sharing or targeted advertising, you may contact us using Section 17 to exercise that right. For Shopify's processing for enhanced services, its Consumer Privacy Policy and Privacy Portal explain the available rights and choices, including limiting its use of information for advertising. Those Shopify choices do not replace your rights or requests addressed to us.
15. Children and Legal Capacity
Purchases must be made by an eligible adult under our Terms. A parent or legal guardian may allow supervised reading by a minor where lawful, while retaining the account and purchase. Permission to read does not replace any consent or safeguards required for processing a child’s information.
These ready-made products do not require a child’s birth details. If you believe we have collected a child’s information contrary to applicable law, contact us. We will assess the matter and take the action required by law.
16. Changes
We identify updates to this Policy by its Last updated date. Before a new use of information, we give any required additional notice and obtain consent where required by law. Publishing an update does not, by itself, provide consent or retrospectively authorise an incompatible use. Contractual changes remain subject to our Terms and applicable law.
17. Contact
For privacy questions or requests, email contact@femaleastrology.com, use Support or call +995 574 218 500. Our postal address is in Section 2. Do not include payment credentials or unnecessary sensitive information.