Refund policy

1. About This Policy

This Refund Policy explains cancellations, statutory withdrawal, refunds and their effect on access to Female Astrology digital horoscope purchases. It forms part of your purchase contract together with our Terms of Service and the other contractual information provided before you order.

Female Astrology is operated by Individual Entrepreneur VIKTORIA KNISHI, registered in Georgia, identification number 61001087426. Our legal address is Georgia, Adigeni Region, Village Varkhani, 7-th Street, N7. Contact us at contact@femaleastrology.com or +995 574 218 500.

Our products are ready-made digital horoscopes read online through your Female Astrology account. They are not physical goods or individual consultations. There is no physical shipment or item to return.

Nothing in this Policy excludes or limits rights or remedies that cannot lawfully be excluded or limited. Your rights depend on the law applicable to your purchase. We do not offer an additional voluntary money-back or satisfaction guarantee. Any binding refund commitment made for your particular purchase remains effective.

2. Statutory Withdrawal and Digital Access

Your statutory right to withdraw, including its availability, time limit and exceptions, depends on the law applicable to your purchase. Where EU or UK consumer rules on withdrawal from distance contracts apply to your purchase, the standard withdrawal period is 14 calendar days after the contract is concluded, subject to applicable exceptions and any extension required by law. Where the Georgian statutory withdrawal rules apply to your purchase, you also have a 14-calendar-day right to withdraw, subject to the applicable exceptions and extensions. The procedures in Section 7 and optional form in Section 10 apply. Any different withdrawal period or other mandatory protection under another applicable law remains available. Under our Terms, your purchase contract is concluded when successful payment for the submitted order is confirmed to us through checkout. This does not create an additional worldwide refund guarantee.

Where applicable law requires an express request or consent for digital supply to begin during the withdrawal period, we obtain it and any required acknowledgment through a separate express action before supply, not through general acceptance of our Terms. We record the action taken and the wording accepted. Where the digital-content exception applies, that acknowledgment concerns the loss of your withdrawal right once supply begins. We explain the requirements and their effect before purchase, and confirm the request, consent and acknowledgment by email before supply begins. We do not begin early supply unless the applicable requirements are met.

General acceptance of our Terms, payment, signing in or reading the content does not, by itself, replace the specific action required by law. A statutory withdrawal right ends only if the applicable legal conditions are met. Any lawful loss of that right does not remove your rights where content is not supplied or does not meet the contract.

For Monthly, ordinary renewals on unchanged terms continue the subscription contract for the selected sign. Starting a subscription for another sign or entering into a new contract after an earlier contract has ended is a new purchase; any required consent must cover that new contract. A payment gap or the label "reactivation" does not, by itself, determine whether a new contract is created. Any withdrawal rights arising under applicable law remain unaffected. We do not automatically deduct money from a statutory refund merely because content was opened or read, or days of a paid period have passed. Any deduction must have a basis in applicable law.

If applicable law treats a Monthly subscription as a service, beginning supply does not itself end a statutory withdrawal right. Where you expressly request supply during that period, any amount payable on withdrawal is limited to the proportionate amount lawfully due for what was supplied before withdrawal, calculated against the agreed contract price. No such amount is due where applicable information or request requirements were not met. The right ends on full performance only if the applicable legal conditions are met.

3. Monthly Cancellation and Refunds

Each Monthly Horoscope subscription covers one selected primary zodiac sign and has its own payments, renewals, paid-through date and cancellation. Cancelling one sign does not cancel other signs.

You may stop future renewals through the online subscription-management option provided to you or by emailing contact@femaleastrology.com with enough information to identify your account and the sign to cancel. Cancellation is not subject to our discretionary approval and we confirm it electronically. A timely cancellation request will not be disregarded because our cancellation process failed.

Ordinary cancellation stops future renewal and keeps the already-paid period. It does not, by itself, create a refund for that period. A new issue is included if it is actually published while the paid period for that sign is in effect, even if renewal has already been cancelled. Issues already validly included in your purchase remain available, whether or not you have read them, on the archive terms in our Terms of Service, subject to the lawful access consequences in Section 8 below.

Cancellation stops renewal charges and payment retries that have not yet been initiated. A payment already submitted to the provider may not be technically stoppable immediately. If a charge is processed around cancellation, contact us. We will check the payment and cancellation records and correct any charge that should not have been made, including any refund required by law. A completed payment does not, by itself, reactivate future renewals you cancelled.

If your refund request also asks us to stop future renewals, cancellation takes effect when we receive enough information to identify the subscription. It does not wait for refund approval or processing. An effective statutory withdrawal from the subscription contract also ends future renewals under that contract. A request to correct a charge or obtain compensation does not, by itself, cancel future renewals; you may ask us to cancel at the same time.

When we confirm a Monthly refund, we identify the payment and amount being refunded, explain whether future renewals continue or have been cancelled, and describe any change to access under Section 8. A refund that only corrects a duplicate or erroneous charge does not, by itself, cancel an otherwise valid subscription or an unrelated purchase.

4. Yearly Purchases

A Yearly Horoscope is a one-time purchase for one primary zodiac sign and one specified published calendar year. It does not renew, does not create a Monthly subscription and does not require cancellation to prevent another payment. Access does not end merely because the named calendar year ends; it continues on the access terms in our Terms of Service. Statutory rights and the refund rules in this Policy apply to the purchased sign and exact year.

5. Problems with Content and Billing

If paid content is not provided, is inaccessible because of a problem with our Services, or otherwise fails to meet the contract, contact us so we can investigate. We will provide the remedy required by applicable law. Depending on that law and the circumstances, this may include supplying or restoring the content, correcting the problem, reducing the price or refunding the affected purchase.

Where the law allows us a reasonable opportunity to resolve the problem, we may use it. This does not postpone a remedy due immediately or require repeated unsuccessful attempts where the law provides another remedy. These rights are not limited to the statutory change-of-mind withdrawal period.

We investigate duplicate charges, unauthorized charges and other billing errors and correct them as required by law. If you have paid but cannot access the purchase, please contact us rather than paying again for the same item. Your rights through your bank or payment provider remain unaffected.

6. Other Refund Requests

Unless a refund is required by applicable law or a binding commitment for your purchase, we do not provide refunds solely because you changed your mind, did not read the content, expected a different astrological interpretation, selected the wrong sign or forgot to cancel a properly disclosed renewal.

We may consider accidental duplicate purchases, wrong-sign requests and other exceptional circumstances individually. This discretion does not apply to refunds or other remedies you are legally entitled to. An actual duplicate charge or billing error is handled under Section 5, not treated merely as a discretionary exception.

7. Requests and Refund Processing

Email contact@femaleastrology.com. Include your Female Astrology account email and, if available, your order number, purchase date and the product, sign and relevant edition or payment. If reporting a problem, describe it so we can investigate. You do not need to give a reason for an applicable statutory withdrawal. Any clear statement of your decision to withdraw is sufficient; the form below is optional. This does not limit any right to use another channel or an online withdrawal function required by applicable law.

To meet an applicable withdrawal deadline, it is sufficient to send your notice before that period expires. We acknowledge receipt of your withdrawal notice by email without delay. For a notice submitted through an online withdrawal function, the acknowledgment includes the content of the notice and the date and time of submission, with the time zone identified. This confirms receipt, not approval of a refund. You do not need to reply to or open the acknowledgment for a valid withdrawal to take effect, and our review does not make the exercise of a statutory right subject to our approval.

The purchase belongs to the Female Astrology account used for the order even if your PayPal or other payment-provider email is different. We may request information reasonably necessary to identify the transaction and verify a sensitive request, without imposing unnecessary barriers to statutory rights. Do not send full card numbers, card security codes, passwords or online-banking credentials.

For statutory withdrawal, we reimburse the sums due without undue delay and no later than 14 days after being informed of your decision, unless applicable law requires an earlier deadline. An otherwise sufficient withdrawal notice is not invalid merely because an order number is missing. Our internal review does not postpone a statutory deadline.

Other mandatory refunds are issued within the applicable legal deadline. If we agree to an exceptional voluntary refund, we confirm its amount and processing arrangements. Refunds are made to the original payment method unless another method is expressly agreed or required by law, without a refund fee imposed by us. We do not require you to accept store credit instead of a monetary refund you are entitled to.

Your bank or payment provider may take additional time to display the funds. This does not extend our legal deadline for issuing the refund. If an expected refund is missing, contact us so we can check its status.

8. What Happens to Access

A refund request alone does not remove paid access. An effective statutory withdrawal is different: the right to use content covered by that withdrawal ends to the extent required by applicable law, independently of when the refund is processed. We may disable the affected access while preserving independently supported access and unrelated purchases.

After a final full refund or final reversal of the full amount of a payment, we may remove access supported only by that payment, except where applicable law or the terms of a lawful resolution require continued access. For Monthly, this may affect more than one issue if several issues opened under the same refunded paid period. For Yearly, it affects the refunded primary sign and exact year.

Where a statutory price reduction does not end the contract, including a reduction equal to the full price, we preserve any access required by that remedy. We also preserve access independently supported by another valid payment and unrelated purchases and archives. A full refund does not justify deleting everything in an account.

Partial refunds are not our standard voluntary customer option, but may be required by law or issued in an individual case. A partial refund or partial reversal does not automatically remove access unless that consequence is required by law or separately agreed as part of a lawful resolution.

9. Payment Disputes

An open dispute, chargeback inquiry or temporary payment hold is not a final reversal. Opening a dispute does not, by itself, prove fraud or justify removal of paid access. A proportionate security restriction may still be necessary for an independent reason under our Terms of Service.

You may contact us for help without giving up your rights to use your bank, payment provider, regulator or court. Contacting us first is not a condition for exercising those rights.

10. Optional Withdrawal Form

Complete and send this only if you wish to withdraw from a contract and a statutory right of withdrawal applies. You may use another clear statement instead.

To: Individual Entrepreneur VIKTORIA KNISHI, Georgia, Adigeni Region, Village Varkhani, 7-th Street, N7; contact@femaleastrology.com.

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content or service:

Product and order reference:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if submitted on paper:

Date:

Delete whichever of "I/We" and "my/our" does not apply. The form is optional; missing an order reference does not invalidate an otherwise sufficient withdrawal notice.